Shipping and Returns
Freshness is important to us, orders placed before the roasting day (1:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you in 3days - guaranteeing you the freshest coffee possible!
If you have any questions about your order, please contact us via our landline or email us at email@example.com We respond to customer inquiries within 24 hours on all weekdays.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, KOOB AL GAHWA FACTORY LLC is not responsible for any delays caused by destination customs clearance processes.
Shipping Fee: 20 AED all over UAE
Shipping across the United Arab Emirates usually takes 2-3 days upon arrangement with the courier provider.
SHIPPING FEE: 20 AED ALL OVER UAE
We ship worldwide through our partner courier, DHL.
Shipping generally takes 2-5 business days, depending on the location.
INTERNATIONAL SHIPPING: Prices depend on location, and weight. Quotation will be sent via email.
CANCELLATION AND REFUND POLICY
KOOB AL GAHWA FACTORY LLC guarantees that all products will leave our facility in excellent condition.
Customer can cancel their order within 24 hours after placing the order.
In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within 3 days from the receipt and we will replace with the ones ordered (subject to availability) or refund you the same amount paid.
If the product has not reached the customer in 6 working days, the customer can cancel the orders.
All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 15 days after the receipt of the goods in our facility. Shipping/courier costs and special request such as customized packaging cost cannot be refunded.