Shipping and Returns
ROAST DAY AND DELIVERY
KOOB AL GAHWA FACTORY LLC pledges to accept orders placed via the Internet, within the limit of available stocks, on the terms of this instrument, which you must declare you have read and accepted when you validate your order.
We roast every Monday, Wednesday and Saturday.
Freshness is important to us, orders placed before the roasting day (1:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you in 3days - guaranteeing you the freshest coffee possible! If you have any questions about your order, please contact us via our landline or email us at firstname.lastname@example.org We respond to customer inquiries within 24 hours on all weekdays.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch, KOOB AL GAHWA FACTORY LLC is not responsible for any delays caused by destination customs clearance processes.
CANCELLATITON AND REUTRN
KOOB AL GAHWA FACTORY LLC guarantees that all products will leave our facility in excellent condition.
In the event that your received goods do not match the ones you ordered or you are unsatisfied with the products, you must write us an email within three days from the receipt and we will replace with the ones ordered (subject to availability) or refund you the same amount paid.
All returned goods must be in their original packaging, intact with their original documents. We will arrange refund within maximum 15 days after the receipt of the goods in our facility. Shipping/courier costs and special request such as customized packaging cost cannot be refunded.