Freshness is important to us, orders placed before the roasting day (1:00 PM) will be roasted the following day. Coffees are sorted and packed in the next 48hrs, to be dispatched to you within 3 days - guaranteeing you the freshest coffee possible!

Shipping across the United Arab Emirates usually takes 2-3 days upon arrangement the courier provides. (Shipping Fee: 21aed all over UAE for orders below 150aed)

We ship worldwide through our partner couriers, DHL and UPS.
Shipping generally takes 2-5 business days, depending on the location.
Shipping fees depend on location, and weight. Quotation will be sent via e-mail.

Estimated delivery times are to be used as a guide only and commence from the date of dispatch, KOOB AL GAHWA FACTORY LLC is not responsible for any delays caused by destination's customs clearance processes.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. KOOB AL GAHWA FACTORY LLC will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.

It matters to us that you are happy with the coffee you receive from us, as well as the other products you have chosen to purchase from our webshop.

If for certain reasons, you find you are not satisfied and wish to return and replace your purchase, please contact us within two days of receiving it. 

Please take care to keep the original packaging intact and fully sealed with the original shipping documents. Especially for coffee and tea, it may not be possible for us to take back open bags of coffee and tea for hygiene and food safety reasons.

In case a Replacement is not workable, we will arrange to Refund the amount you paid for the purchased items to the original mode of payment, which could take anywhere from 7 - 10 workings days excepting holidays, depending on your bank. Costs for customized packaging, shipping/courier and any shipping-related costs (e.g. duties and taxes) are not refundable.

Please rest assured, we are glad to assist you with Returns, Replacements, and Refunds, which are subject to our management’s approval.

All international orders are final sale and are not eligible for returns or exchanges due to the perishable nature of coffee and the complexities of global shipping and customs.

Archers Coffee ensures all orders are freshly roasted, properly packed, and checked prior to dispatch. Responsibility for product quality applies up to the point of shipment.

We are not responsible for delays, customs issues, or changes in product condition during transit.
Exceptions may be considered only for:
• incorrect items shipped
• damaged goods upon arrival
• clear product defects

Claims must be reported within 3–4 days of delivery with supporting photos.
Shipping fees, duties, and taxes are non-refundable and remain the responsibility of the customer.

By placing an order, you agree to these terms.

Our Return policy for walk-in purchases is a Two-day Replacement or Refund, upon approval.

If for certain reasons, you find you are not satisfied and wish to return an item you bought at our retail shop floor — please don’t hesitate to bring back the item/s within two days of purchase or email us within two days as well.

Please take care that the original packaging is intact. It may not be possible for us to take back open bags of coffee and tea for hygiene and food safety reasons.